Orange have a problem where you can’t connect from one Orange ISP customer to another. It appears to spur from when Orange “upgrade” your line.
This is a problem if:
a) Your friend is hosting a game you want to join [Terraria in this case]
b) You want to remote desktop to your home from your friends house.
c) You need to do any form of connectivity between yourself and your friend/family/other orange customer.
Is it really an upgrade if it causes problems?
Many people have said the Orange upgrade is actually a downgrade, I haven’t noticed any difference in speed or latency, check out the orange problems forum if you have this issue.
What are Orange doing about it?
It looks like nothing. I don’t think they have the ability/knowledge to fix this, I think they have to depend on subcontactors/BT so they are probably waiting on a response from the Cisco guys there.
What can you do about it?
Orange aren’t actually providing a service that falls inside their own T’s and C’s[needs citation] so you are within your rights to ask for a refund but you will need to be able to show evidence of inter-connectivity failing.
Should you leave Orange?
That’s up to you. I’m not going to. I’m going to email orange customer support, show them evidence of the failure (in the forms of route failures) and inform them I will be requesting a refund for the months where my internet connectivity has failed.
How can you test if this is the problem?
Contact me and I will give you some tests that you can run.